PUCK Alarm ("PUCK Alarm," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PUCK Alarm mobile application, hardware device, and related services (collectively, the "Services").
By using PUCK Alarm, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Information You Provide
- Name or username
- Email address
- Account credentials
- Alarm settings and preferences
- Learning topic selections
- Customer support communications
b. Device and Usage Information
- Device type, operating system, and app version
- Device interaction data
- Application usage patterns and performance metrics
- Anonymous identifiers
c. Hardware Interaction Data
- Successful alarm deactivation
- Timestamp of device interaction
PUCK Alarm does not collect audio recordings, video recordings, biometric data, or continuous location tracking.
2. How We Use Your Information
- Operate, maintain, and improve the Services
- Enable alarm and device functionality
- Personalize your user experience
- Improve product performance and future features
- Provide customer support
- Send important service-related notifications
We do not sell your personal data.
3. Data Sharing and Disclosure
Service Providers
We may share information with trusted third-party vendors that help us operate our Services.
Legal Requirements
We may disclose information if required by law or to protect our rights, property, or safety.
Business Transfers
Information may be transferred as part of a merger, acquisition, or sale of assets.
All third-party partners are required to maintain appropriate safeguards.
4. Data Retention
We retain information as needed to:
- Provide and maintain the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may request deletion of their account and data at any time.
5. Your Privacy Rights
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of certain data processing activities
Contact us at support@puckalarmllc.com to make a request.
6. Security
We implement reasonable safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure.
7. Children's Privacy
PUCK Alarm is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. Third-Party Services
Our Services may contain links to third-party services. We are not responsible for their privacy practices or content.
9. Return Policy
PUCK Alarm offers a 30-day return policy from the date of delivery.
Return Requirements
- Product must be in original condition and packaging
- Proof of purchase is required
Refund Details
- Refunds processed within 5–10 business days after return is received and inspected
- Return shipping is the customer's responsibility unless the product is defective
To initiate a return, contact us at support@puckalarmllc.com and include your order number and reason for return.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected in the "Last Updated" date at the top.